Evangelisse Frequently Asked Questions

Non‑personalised products: Orders are processed and shipped within 1–2 business days. 

Personalised products: Since these items are made to order, they ship within 3 business days.

Customers in Greece typically receive their order the next business day after shipping.

For international customers, delivery times vary depending on the destination country.

Every personalised piece is crafted with special care just for you.

Please allow 3 business days for embroidery and preparation before your item is shipped.

We take great pride in making sure your custom details are stitched to perfection.

  • If you're located within the European Union, all duties and taxes are included in the price — you won’t have to pay anything extra upon delivery.
  • For customers outside the EU (such as the UK, US, or other international destinations), import duties or local taxes may apply. These charges are determined by your country’s customs authorities and are not included at checkout.
  • U.S. customers typically don’t pay duties on orders under $800, but we recommend checking with your local customs office for the most accurate information.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a direct tracking link to follow your parcel’s journey.

Yes, we accept returns for non‑personalised products that meet the

following conditions:

  • The item is unworn, unwashed, unaltered, and in original condition, with all tags intact
  • The return request is made within 14 days of delivery
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part

Please note: Personalised items are not eligible for return or exchange, as they are made especially for you.

For more information, please see our Returns & Exchanges page.

Yes! We’re happy to assist with exchanges for non-personalised items that meet our return conditions.

If you’d like to request an exchange for a different size or a product of equal value (subject to availability), simply email us at info@evangelisse.com with your order number and your request, we’ll take care of the rest.

If your item arrives faulty, damaged, or not as ordered, please contact us at info@evangelisse.com within 14 days of delivery.

We’ll arrange a replacement or full refund, and we’ll cover all return shipping costs if the issue was on our end.

Yes! We offer free shipping within Greece on all orders over €100.

For orders under €100, shipping costs are calculated at checkout based on your location.

We do! International shipping is available to select countries via DHL Express.

Shipping costs and delivery times will vary depending on your location and will be shown at checkout.

Unfortunately, once a personalised order is placed, it cannot be changed or cancelled, as production begins right away.

Please make sure to carefully review your placement, spelling, font, and thread colour before completing your purchase.

Please refer to our Size Guide for detailed measurements and fit notes.

If you're between sizes or unsure, feel free to email us at info@evangelisse.com - we’re always happy to help you find your perfect fit.

To keep your sleepwear soft, beautiful, and long-lasting:

  • Wash inside out on a cold, gentle cycle
  • Use mild detergent
  • Do not bleach
  • Hang to dry

If needed, iron on low - but avoid ironing directly over embroidery.

For more full instructions, please refer to our Care Guide.